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Terms of Service

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using Pioneer Travel Matrix services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Pioneer Travel Matrix provides travel planning consultation, route optimization, and itinerary management services. All services are provided "as is" without warranty of any kind.

3. User Responsibilities

Users are responsible for providing accurate information and complying with all applicable laws and regulations during their travel.

4. Limitation of Liability

Pioneer Travel Matrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

5. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

6. Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

7. Contact Information

For questions about these terms, contact us at [email protected]

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Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes name, email address, phone number, and travel preferences.

2. How We Use Your Information

We use your information to provide and improve our services, communicate with you, personalize your experience, and comply with legal obligations.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also object to processing or request data portability under applicable laws.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

8. Contact Us

For privacy-related questions, contact our Data Protection Officer at [email protected]

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving site functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and set most browsers to prevent them from being placed.

Cookie Consent

By using our website, you consent to our use of cookies in accordance with this Cookie Policy. You can withdraw your consent at any time by adjusting your browser settings.

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GDPR Compliance

Last Updated: December 2024

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Information

You have the right to be informed about how your personal data is being used.

Right of Access

You have the right to request copies of your personal data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data.

Right to Data Portability

You have the right to request transfer of your personal data to another organization.

Right to Object

You have the right to object to processing of your personal data.

Legal Basis for Processing

We process your personal data based on legitimate interests, contractual necessity, legal compliance, and your consent.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

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DMCA Policy

Last Updated: December 2024

Digital Millennium Copyright Act Compliance

Pioneer Travel Matrix respects the intellectual property rights of others and expects users to do the same.

Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information (address, telephone number, email address)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information in the notification is accurate

DMCA Agent Contact Information

Email: [email protected]
Address: 425 Broadway, Suite 2100, New York, NY 10013, USA

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required information as specified in the DMCA.

Repeat Infringer Policy

We will terminate accounts of users who are determined to be repeat infringers.